Support

Email us at support@sidefolk.app. We usually reply within two working days.

Common questions

Clicker can't find my TV

Your phone and TV must be on the same Wi-Fi network. Turn the TV on, then tap refresh on Clicker's Home tab. Guest networks and some mesh or office networks block devices from seeing each other.

The TV didn't show a pairing code

Tap “No code on the TV? Get a new one”. The TV shows a fresh code within a few seconds.

The remote says it couldn't connect

Check the TV is on and on the same Wi-Fi, then try again. You don't need to pair again. If it keeps happening, email us: in Clicker, go to Settings → Diagnostic log and attach it to your email so we can see what happened.

Casting doesn't start

Press play on the video in the page first, then tap Cast. Some services (for example Netflix and Disney+) protect their videos and can't be cast from a browser; open them in their own app on the TV instead.